FAQs

HOW DID WE FIRST STARTED? 

Inspired by an introvert community we built on Facebook, we wanted to sell something that we can all connect with. 

WHERE ARE YOU BASED?

Our founding team is happily based in Canada, BC  - but, our administration team is from everywhere around the world, including Philippines, and United States. 

HOW DOES SHIPPING WORK?

Introvert Palace partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS, China Post and so forth. 

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)  :)

We offer international shipping options too - no matter where you are, you can buy from us!

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process. Note that you will be paying for the return shipping and we are based in Canada.